[Developer Post] - Stuck on loading screen
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No popup about the app crashing. it just closes and the home screen appears. What i've pretty much concluded is it's something about the ad server causing the shut down. For whatever reason sometimes the ads don't load at the bottom and the app is perfectly stable for hours. After a few days, I'm actually convinced this is my issue but i don't know why. Are the ads removed from the remote app for premium members?
The forum didn't seem to be very active so I happened to send mostly the same information to you guys via your email address. Matthew Gardner responded. He was more hopeful that the next release would eliminate mine and many other problems with the current android remote app.
I'm happy to try and further troubleshoot this if you think it's worthwhile or I can wait for the next release and see what's up then. It's unfortunate I have a phone that Motorola decided to stop updating, but I also am in a position of having unlimited data with verizon and losing that if i upgrade with a 'new' plan' discount.
Thanks for your time, Jason.
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@scott said:
I'm happy to try and further troubleshoot this if you think it's worthwhile or I can wait for the next release and see what's up then. It's unfortunate I have a phone that Motorola decided to stop updating, but I also am in a position of having unlimited data with verizon and losing that if i upgrade with a 'new' plan' discount.
Yeah Matt's defintely right about the new update probably fixing this! We're about to do a completely overhauled mobile app and at that point this issue should be fixed.
I'm happy to keep debugging with you if you want - but if it's not a big issue just hang tight and we'll have something shiny and new out in a couple weeks :D Just let me know!
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@Jason-from-Videostream
Let's see what happens after the new version is released. Thanks for your willingness. -
@Jason-from-Videostream
Saw a new version of the Android App tonight. Grabbed it and noticed no ads and more importantly I 'm happy to report it's running stable and smooth with my ?2 year old Android version? LOVE IT! -
@scott Glad to help Scott! Hope you enjoy it :)
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Hi Jason,
My Chromecast is stuck on the loading screen. It worked fine last night. I use Apple Yosemite. There are no firewalls, no virus scans, I turned my VPN off and everything (router, Chrome, computer) has been rebooted.
Thanks!
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@michellemyhre said:
loading
Sorry for the delayed reply here, is it stuck on the Videostream loading screen? If it is try disabling the OSX firewall all together - for some reason it decides to act up from time to time and block us (we haven't been able to figure out exactly why)
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Just bought my chromecast. Installed it and it's working fine. BUT installed the videostream app and it's not working at all. Support doc said to run a utility for my firewall which I did. Also says to add exceptions to MS Security Essentials (but doesn't tell you how) which I did. Also says to open two ports in my firewall (but doesn't say how to do it) which I did.
Attempted the 3 separate fixes I found you recommended and it still doesn't work. The Videostream tech support recommendations are lacking. Since I bought the product to stream videos, I would appreciate some sensible support in getting this to work. Chrome casting works fine.
Using Windows 7 with MS Security Essentials going through a Motorola SBG6580 SURFBoard Gateway with modem. When attempting to stream video, I sometimes get the Firewall security prompt and sometimes it just doesn't work no diagnostics whatsoever - PC indicates it is casting the video but nothing on the TV. Videos never even get started on the TV. I tried the 3 solutions above but since you are not very coherent on the subject I'm not sure I did them correctly.
Please advise. Thanks
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@se2437 The Motorola SBG6580 SURFBoard Gateway has a firewall embedded on it - have you turned that off?
Videostream requires a firewall settings that no other app will need to cast correctly. We're doing things that Google didn't exactly intend the Chromecast to be used for so as a result the work on your guys part can sometimes be more then we'd like it to be
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Thanks for your reply. My intention wasn't to criticize your support but to find helpful support, i.e., how do I open the ports (router specific), how do I make changes to Security Essentials? etc. I don't know what else I can do and judging by your support blog, getting the videos to actually play seems to be a widespread problem. Any video chat support? Any constructive reply to the identical email I sent to your support team. I haven't heard anything helpful and there has been no attempt to reply to my particular circumstances.
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An addional thought: I spent 35 years in IT developing database applications and we would NEVER allow a situation where software does not work without putting out meaningful and accessible diagnostics. What a concept......
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I have been able to stream an MP4 file. (obviously) but I saw a video stating you can use an .ISO file. Presumably a rip of a DVD according to the guy.
I tried this and I get the exact problem of this thread. So we don't have to dwell on firewalls, right? I mean if an MP4 works just fine, then obviously there is no obstruction of traffic. Also this is point to point on a peer to peer network. PC>TV
Anyhow that all being said I am guessing you CANNOT stream an ISO. I am looking for that type of solution to where my ISOs of full DVD images can be hosted to a TV.
Last resort will be to put them on a HDD and connect it directly to the TV.. if it even supports that.. otherwise a PC next to the TV and just use the TV as it's monitor. Mount the ISO and play it. Really trying to avoid that route.
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I should add, I have VLC installed on my TV and for now that is what I am using but it is a bit clumsy and not very smooth either. But it does however do exactly what I am looking to do.
