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    Jason Moore

    @Jason from Videostream

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    Email jason@getvideostream.com Website getvideostream.com Location Waterloo, Canada

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    Best posts made by Jason from Videostream

    • iOS App

      One of the most requested improvements we get for Videostream is the addition of an iOS app - so I just figured I'd jump the gun here and let you all know where we're at with it:

      • We have a few more things to do before we start work on it
      • Once the desktop and android apps are feature complete, we can hammer out an iOS app. We just can't spread ourselves too thin, or projects take way too long to complete.
      • TLDR: we haven't started it yet, but it is something that we are DEFINITELY going to build

      Feel free to reply to this post to show that you want the feature - user feedback is probably our single largest influence in what we build next and we love talking to you guys!

      posted in Feature Requests
      Jason from Videostream
      Jason from Videostream
    • Question from the devs!

      We're debating putting up popular videos section on the site to help people see what's popular on VS and get ideas on what to watch next.

      Let us know below if this is something you're interested in seeing!!!

      posted in Trending Movies/TV Shows
      Jason from Videostream
      Jason from Videostream
    • Brainfreeze has been fixed!

      To everyone who just encountered the Brainfreeze issue on Chromecast, we've just fixed it. There was an old certificate sitting on the Chromecast TV app that we forgot to replace with the rest of them this week

      If you're still seeing the error, try unplugging your Chromecast for a couple seconds and plugging it back in to clear that cache - a big sorry for the inconvenience!

      posted in Support + Help
      Jason from Videostream
      Jason from Videostream
    • RE: Display time when hovering over progress bar

      Love it! Consider this added to the todo list!

      posted in Feature Requests
      Jason from Videostream
      Jason from Videostream
    • [Developer Post] - Stuttering + Buffering + Lagging Help Thread!

      If you're seeing your videos stutter or lag out from time to time (or even very often) you've come to the right place!

      Buffering can be a tricky one to fix, a couple things below that might help:

      1. Use the quality selector to lower the quality of your video

      2. Restart your Router + Chromecast (to restart the chromecast just pull the power out of the back)

      3. Try moving your laptop closer to your router as you stream (plug the internet directly into your laptop if possible)

      4. Ensure that videos you download are in .mp4 or .mkv containers for optimal results

      5. If you want to play other formats or really high quality videos you may need to look at upgrading your router - we know this sucks but from debugging a ton of these sometimes it's the only way.

      If you're still having issues after doing the above, please shoot us an email at team@getvideostream.com

      posted in Support + Help
      Jason from Videostream
      Jason from Videostream
    • RE: Display time when hovering over progress bar

      @tomgould IMG_20141119_105827.jpg

      posted in Feature Requests
      Jason from Videostream
      Jason from Videostream
    • [Developer Post] - ChromeOS users read this!

      We are super super super sorry but Videostream does not work on any Chromebook or ChromeOS due to a bug on Google's side.

      We're working with Google to try fix this bug, you can track Google's progress on the bug here: https://code.google.com/p/chromium/issues/detail?id=233052


      *PS. If your Chromebook is in developer mode AND running an Intel processor there is a workaround, checkout how to do it here: http://community.getvideostream.com/topic/4/

      posted in Support + Help
      Jason from Videostream
      Jason from Videostream
    • RE: Marking Completed Videos on the playlist

      @Jepjep said:

      I would like to request for a feature that makes it easy for me to see where I have left off such as marking on the playlist all the videos that have been watched. This way I can load whole seasons of several shows on the play list and can quickly switch between shows. A grouped folder view in the playlist once you have added that adding by folder in the playlist will be great also for organizing.

      Just talked about this with the team - we're going to do something like this for the next release (at least on mobile for sure)

      posted in Feature Requests
      Jason from Videostream
      Jason from Videostream
    • [Developer Post] - App does load/start Anymore (blank page loads)

      We've been getting a ton of emails with users saying the app was working before and a couple days after install it breaks and won't load anymore.

      If you're seeing:

      1. The app not loading at all anymore
      2. The app app opening a white screen and then freezing there forever

      Do these steps to fix:

      1. Update Malwarebytes definitions to the newest version
      2. Uninstall and Reinstall Chrome

      If you're interested what's happening here: Malwarebytes accidentally flagged a core portion of Google Chrome as a backdoor and removed the file from your computer. A couple days later Malywarebytes realized their mistake and pushed an updated definition (unfortunately at this point the file was already deleted from your computer). There's more information on the malwarebytes site: https://forums.malwarebytes.org/index.php?/topic/163201-google-chrome-nacl64exe-backdoorbot-different-to-other-post/

      posted in Support + Help
      Jason from Videostream
      Jason from Videostream

    Latest posts made by Jason from Videostream

    • Brainfreeze has been fixed!

      To everyone who just encountered the Brainfreeze issue on Chromecast, we've just fixed it. There was an old certificate sitting on the Chromecast TV app that we forgot to replace with the rest of them this week

      If you're still seeing the error, try unplugging your Chromecast for a couple seconds and plugging it back in to clear that cache - a big sorry for the inconvenience!

      posted in Support + Help
      Jason from Videostream
      Jason from Videostream
    • RE: Video Quitting?

      @Miss-Shane said:

      I've resetted my Chromecast. Will monitor. Glad to know there are others Also having this issue. Why does my Video suddenly Drop outs & Quits from Video Stream App while it's playing on my Android Phone used as as Remote Control? Then I have to CLick on my TV Show & Cast to Chromecast on my TV all over again which is quite annoying. Is this Normal or a Glitch that can be fixed? My router is new & my HIghspeed is 25Mbps pkg. No popcorn microwaves running. Good thing is that it resumes from the part it stopped playing at. WIll try to send logs over may help. Let me know? Tks

      @Miss-Shane About 3 month ago we should have fixed this. If you're still seeing this something new must be going on - any chance you could send Graham an email (he'll know more about this then me) at graham@getvideostream.com and we'll figure out what's going on here!

      posted in Support + Help
      Jason from Videostream
      Jason from Videostream
    • RE: Dolby Digital and DTS sound

      @bogdann05 said:

      Is it possible to introduce digital surround sound to videostream? Is that possible without a major update from chromecast?

      Funny enough we actually used to have surround sound in the app, and then an update from Google broke it and we had to remove it.

      Good news is that they're going to be fixing it by early Sept so it'll be coming back - hang tight!

      posted in Feature Requests
      Jason from Videostream
      Jason from Videostream
    • RE: Finer Volume Control

      Talked to Issac over email - just replying here saying that finer volume control is scheduled for the next feature blitz we do :)

      Volume normalization is a little trickier but is something we want to do down the line :)

      posted in Feature Requests
      Jason from Videostream
      Jason from Videostream
    • RE: Firewall-Windows 10 build 10525 Chrome issue?

      @Gandalforce said:

      No matter how many times I run the firewall troubleshooter, I still cant stream my movies. I looked at the firewall settings and the port numbers, everything looked fine. The troubleshooter only runs halfway, if I close Chrome completely then it magically "works".

      Hey Everyone, we're looking into this. There seems to be a problem in this build of windows 10 where our settings aren't be listened to by the operating system. We're going to get on this build today and try to see what's happening.

      For the time being i'd suggest trying to manually add port 5556 and 5558 TCP, inbound rules to the firewall and see if that works. If it doesn't then downgrading might be the only option :(

      This issue only seems to be effecting the beta builds, the windows 10 release should be ok :)

      posted in Support + Help
      Jason from Videostream
      Jason from Videostream
    • RE: [Developer Post] - ChromeOS users read this!

      Hey All!

      We've talked with the Chrome team and once 44 goes into production (out of beta) this functionality won't be hidden behind a flag - it'll be there for everyone to use!

      We added a bunch of warning messages to the current app to make it so users knew that it didn't work. Right now we're just in the process of stripping all of those out.

      Chromebooks for Intel should be very easy to support, so expect to see something in the next 3 weeks or so

      Chromebook's running ARM might be a little trickier and in many cases won't be able to do a full video transcode (just because they aren't powerful enough) but we do plan on adding support here (and perhaps warning messages on the files that won't work). Still trying to figure ARM out

      Hang in there guys, should be out soon!

      posted in Support + Help
      Jason from Videostream
      Jason from Videostream
    • RE: Library Search From VideoStream Chrome App Too

      Hey! This is planned in the future!

      posted in Feature Requests
      Jason from Videostream
      Jason from Videostream
    • RE: Back to Chromecast "Backdrops" when videostream is paused for approx. 15 minutes

      Hey! Sorry but yeah this is intended functionality we've just recently added a 20minute timeout on the Chromecast. We had a couple users who left it paused and it actually burned the video into the TV :(

      Just curious, what's the case that you want to leave the picture up for 20+ min?

      posted in Support + Help
      Jason from Videostream
      Jason from Videostream
    • RE: No Library on App

      Hey Bang!

      On the android app, we were doing a staged rollout so not all of you guys had the new android app for a couple days! We just rolled out it out to 100% so if you reboot your phone and check for updates, you should get the newest version!

      On the IP tables, you should be able to set that command to run every time on boot, which distro of Linux are you running?

      posted in Support + Help
      Jason from Videostream
      Jason from Videostream
    • RE: Newbie Question: Laptop Photos To Tv

      To stream photos: just open up the app on desktop app, click the big blue button in the centre, then click the chromecast you want them to stream to and you'll be good to go!

      Note: You'll need a chromecast on the same wifi network and the cast extension installed to do all of this :) (If you don't have the cast extension, our app should guide you through the whole process)

      posted in Support + Help
      Jason from Videostream
      Jason from Videostream