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    se2437

    @se2437

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    Posts made by se2437

    • RE: [Developer Post] - Stuck on loading screen

      An addional thought: I spent 35 years in IT developing database applications and we would NEVER allow a situation where software does not work without putting out meaningful and accessible diagnostics. What a concept......

      posted in Support + Help
      S
      se2437
    • RE: [Developer Post] - Stuck on loading screen

      Thanks for your reply. My intention wasn't to criticize your support but to find helpful support, i.e., how do I open the ports (router specific), how do I make changes to Security Essentials? etc. I don't know what else I can do and judging by your support blog, getting the videos to actually play seems to be a widespread problem. Any video chat support? Any constructive reply to the identical email I sent to your support team. I haven't heard anything helpful and there has been no attempt to reply to my particular circumstances.

      posted in Support + Help
      S
      se2437
    • RE: [Developer Post] - Stuck on loading screen

      Just bought my chromecast. Installed it and it's working fine. BUT installed the videostream app and it's not working at all. Support doc said to run a utility for my firewall which I did. Also says to add exceptions to MS Security Essentials (but doesn't tell you how) which I did. Also says to open two ports in my firewall (but doesn't say how to do it) which I did.

      Attempted the 3 separate fixes I found you recommended and it still doesn't work. The Videostream tech support recommendations are lacking. Since I bought the product to stream videos, I would appreciate some sensible support in getting this to work. Chrome casting works fine.

      Using Windows 7 with MS Security Essentials going through a Motorola SBG6580 SURFBoard Gateway with modem. When attempting to stream video, I sometimes get the Firewall security prompt and sometimes it just doesn't work no diagnostics whatsoever - PC indicates it is casting the video but nothing on the TV. Videos never even get started on the TV. I tried the 3 solutions above but since you are not very coherent on the subject I'm not sure I did them correctly.

      Please advise. Thanks

      posted in Support + Help
      S
      se2437