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Support + Help

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  THIS FORUM IS NO LONGER SUPPORTED
  • matt

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  How to change the email used to subscribe Premium VS????????

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  Brainfreeze has been fixed!
  • Jason from Videostream

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  [Developer Post] - App does load/start Anymore (blank page loads)
  • Jason from Videostream

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  @isaacchristie
  no idea what happened,? but everything is working again.

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  [Developer Post] - Videostream just casts its tab!
  • matt

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  @Kaijoe We're much better on email! We started the forums mostly because some Videostreamers wanted to help others!

  If you update to the newest videostream (uninstall then reinstall the extension) we found a way to fix Google's app launcher we think. Let me know if it works after updating!

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  [Developer Post] Trouble Paying?? How to log out and back into chrome!
  • matt

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  I think you're confused. This is asking you to "delete profile" which is not your "account". All their screenshots say as much. You delete the profile from Chrome, not your Google account. Then you re-add your Google account as a profile in Chrome.

  Please consider revising your comment because it probably causes more harm than good. Disclosure: I am in no way related to Videostream personally or professionally, I'm just a user who likes their products.

• 

  [Developer Post] - Videostream used to work and now it's broken
  • Jason from Videostream

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  I have been having the same working/not working issues for the past 2 months. I've tried all the same troubleshooting steps mentioned and the only thing that seems to do the trick is a full reboot, both computer and my Samgsung SG4 phone.

  This is very annoying because there doesn't seem to be anything changing on my Win7 system.

  Can support give a full step-by-step process on what to do to get the VideoStream application to go back to normal operation without a reboot, and for god sakes, put it in a script that you can run easily from the Chrome-plugin if possible because the one embeded in the plugin sure hasn't fixed anything for me!

  Include steps you can do with the Android App as well!

• 

  This topic is deleted!
  • Jason from Videostream

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  [Developer Post] - Stuttering + Buffering + Lagging Help Thread!
  • Jason from Videostream

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  @uldrer said in [Developer Post] - Stuttering + Buffering + Lagging Help Thread!:

  My videostream premium would also buffer all time.. I really did like videostream, but until they fix this I will obviously no longer be using the program.
  How manege my premium money back??

• D

  Buffering every 5 minutes
  • draft00

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  Thanks @jonathan-sun, the native app fixed it for me too :D

  Also, thanks to the ~6 f*ing Canadians who make this AWESOME product basically for free (apart from subs). As a dev, I understand how much of a labour of love this kind of thing is. BIG love!

• O

  Squished videos with Vizio SmartCast
  • oliviakasle

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  I'm finding that this and other streaming services do this with .mkv videos. They are squished. VLC player can stream now but it is a bit glitchy. I hope Videostream can fix the aspect ratio glitch with mkv files soon.

• C

  General Insurance
  • chiziyadav

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• S

  Videostream won't connect to Chromecast
  • smurph7

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• E

  problem with Russian subtitles
  • elefantman

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• V

  Captvty
  • Vince 66320

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• Z

  Videostream won't launch successfully as Standard User in macOS
  • ZippyDan

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  Eh, I tried several times over the course of two days before giving up and posting here. Didn't get any helpful response from Videostream. I let the problem sit for about a week.

  Didn't make any changes to the install or my system. Just decided to randomly pull up Videostream again yesterday as the standard user and... it works. Weirdness. Oh well.

• D

  No volume when I play
  • drm*tru

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• M

  3D Streaming Settings?
  • meretown.al

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• R

  why do I need to re-download Videostream?
  • rerms9168

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• M

  Small window when cast is pressed.
  • madmax852

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  I re-downloaded the below and it fized it for me.

  http://getvideostream.com/download/#

• L

  my cast box with the several room i have chromecast disappeared only 1 remain and i can't do anything
  • lmelka

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  I'm having the same issue. I'm using a Mac with OS High Sierra 10.13.5 using Chrome version 67.0.3396.99 (offial build) (64-bit). I just installed the download (while typing this out) and it fixed everything, thank you!!