Support + Help

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  THIS FORUM IS NO LONGER SUPPORTED
  • matt  

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  @mechaileh seriously. I paid full price for a "lifetime" membership and do not get the premium benefits I paid for (i.e. playlist function) Their full time support is spotty at best and they have left me hanging for too long a time, despite proving I paid with the email address I am logged under in Chrome. Have you had your Premium access restored? I'm pissed!
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  Brainfreeze has been fixed!
  • Jason from Videostream  

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  [Developer Post] - App does load/start Anymore (blank page loads)
  • Jason from Videostream  

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  @isaacchristie no idea what happened,? but everything is working again.
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  [Developer Post] - Videostream just casts its tab!
  • matt  

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  @Kaijoe We're much better on email! We started the forums mostly because some Videostreamers wanted to help others! If you update to the newest videostream (uninstall then reinstall the extension) we found a way to fix Google's app launcher we think. Let me know if it works after updating!
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  [Developer Post] Trouble Paying?? How to log out and back into chrome!
  • matt  

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  I think you're confused. This is asking you to "delete profile" which is not your "account". All their screenshots say as much. You delete the profile from Chrome, not your Google account. Then you re-add your Google account as a profile in Chrome. Please consider revising your comment because it probably causes more harm than good. Disclosure: I am in no way related to Videostream personally or professionally, I'm just a user who likes their products.
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  [Developer Post] - Videostream used to work and now it's broken
  • Jason from Videostream  

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  I have been having the same working/not working issues for the past 2 months. I've tried all the same troubleshooting steps mentioned and the only thing that seems to do the trick is a full reboot, both computer and my Samgsung SG4 phone. This is very annoying because there doesn't seem to be anything changing on my Win7 system. Can support give a full step-by-step process on what to do to get the VideoStream application to go back to normal operation without a reboot, and for god sakes, put it in a script that you can run easily from the Chrome-plugin if possible because the one embeded in the plugin sure hasn't fixed anything for me! Include steps you can do with the Android App as well!
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  This topic is deleted!
  • Jason from Videostream  

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  [Developer Post] - Stuttering + Buffering + Lagging Help Thread!
  • Jason from Videostream  

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  @uldrer said in [Developer Post] - Stuttering + Buffering + Lagging Help Thread!: My videostream premium would also buffer all time.. I really did like videostream, but until they fix this I will obviously no longer be using the program. How manege my premium money back??
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  PANTALLA EN NEGRO
  • Santury Travel  

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  This should fix it: http://community.getvideostream.com/topic/832/chrome-72-blurry-screen-fix Ir a chrome: // flags / Buscar "Views Cast dialog" En la función "Diálogo de vistas emitidas", cámbielo de "Predeterminado" a "Deshabilitado" Buscar "Próximas funciones de interfaz de usuario" En la característica "Funciones de UI próximas", cámbiela de "Predeterminado" a "Deshabilitado" Debería ver un mensaje en la parte inferior izquierda para reiniciar Chrome. -- Go to chrome://flags/ Search "Views Cast dialog" On the "Views Cast dialog" feature, change it from "Default" to "Disabled" Search "Upcoming UI features" On the "Upcoming UI features" feature, change it from "Default" to "Disabled" You should see a prompt on the bottom left to restart chrome
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  CHROME 72 "BLURRY" SCREEN FIX!!!
  • BrucellSprouts  

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  Perfect! Worked for me on a Windows 10 and Windows 7 machine. Thanks! :)
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  Paid for Premium but VS doesn't recognize my email address used to purchase
  • TaylorMusic  

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  Video Stream stop working blank screen
  • kidrobot2k4  

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  hey, see http://community.getvideostream.com/topic/832/chrome-72-blurry-screen-fix @+
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  no abre el cast, pantalla negra
  • dani  

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  Localhost 5557: ERR_CONNECTION_REFUSED
  • Rene Schmidt  

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  @Josep said in Localhost 5557: ERR_CONNECTION_REFUSED: **> Localhost 5557: ERR_CONNECTION_REFUSED con videostream SOLVING IT / Solucionando localhost 5557 error... en un mac** ¿Qué hacer? Desinstalar Google Chrome (recomendado con CleanMyMac App). Descargar Video Stream App desde: https://getvideostream.com/download/# Instalar Google Chrome. Ejecutar desde la ventana de Google Chrome lo siguiente: 4.1 Sincroniza to Google Chrome con la cuenta de Google con la cual tienes comprada la versión Premium de Video Stream ejecutando: chrome://settings/syncSetup Reinicia Google Chrome... Ejecuta desde la ventana de Google Chrome: chrome://settings/people Enciende Chromecast desde el televisor que quieres ver VideoStream. Enciende el móvil y abre la App Video Stream. En Settings aparea el ordenador donde está instalado google Chrome y enlázalo con el móvil [Add Computer] (tiene que estar conectados en la misma línea wifi y aparea el móvil aceptando el apareamientro desde el ordenador). Ejecuta Video Stream desde el ordenador y abre Google Chrome e introduce: http://localhost:5557/ui/ En VideoStream deberías entrar en “Go Premium”, si te da error inténtalo de nuevo hasta que conecte… (2 o 3 intentos normalmente). Elige Choose Video y escoge la carpeta donde hay el vídeo que quieres ver en el TV. Conéctalo con Chromecast (enviar) desde el ordenador si no te lo ha hecho automáticamente… Desde el móvil abre la pestaña Scanning Vídeos y ejecuta (play) el fichero de vídeo que quieras visualizar en el TV. Funciona! Hasta pronto! Espero que te haya servido. Josep
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  fuzzy screen, no movie
  • flix-chick  

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  @LunarMoonMod add the T in "features" The entry is: Use all upcoming UI features @mavalenti Thank you for posting the solution. I have been having the same problem.
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  pantalla negra
  • emilio  

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  Me pasa exactamente lo mismo que a emilio, la he usado mucho pero desde hace 3 días, no hay manera, se queda la pantalla negra como pensando, ni puedes hacer comunicación con Chromecast ni reproduce un archivo de vídeo después de seleccionarlo.
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  Play movie and play games simultaniously
  • wessla  

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  Not Working
  • toxshock  

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  @toxshock Well i found this solution and it works 100% Try it http://community.getvideostream.com/topic/832/chrome-72-blurry-screen-fix
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  Chrome-App freezes if I want to cast
  • Lobo  

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  @AmirTugi Thanks this worked for me.
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  What have you done to my subtitles ? :(
  • moinal  

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  OP was on March 3rd, 2016...and not one answer? Support+Help...riiiiight...