Best posts made by se2437

Thanks for your reply. My intention wasn't to criticize your support but to find helpful support, i.e., how do I open the ports (router specific), how do I make changes to Security Essentials? etc. I don't know what else I can do and judging by your support blog, getting the videos to actually play seems to be a widespread problem. Any video chat support? Any constructive reply to the identical email I sent to your support team. I haven't heard anything helpful and there has been no attempt to reply to my particular circumstances.

An addional thought: I spent 35 years in IT developing database applications and we would NEVER allow a situation where software does not work without putting out meaningful and accessible diagnostics. What a concept......