Again, these forums are no longer supported so please contact via email in future :)
The 5 minute issues (crashes and buffering) are caused by AVG and Avast on the new windows update and how they interact with chrome. There's nothing we can do at this point :( but to fix the problem you can disable your antivirus or put an exception in for chrome, and then reboot chrome with chrome://restart!
Also, don't worry, we're still putting in a massive dev effort on VS! This forum was great when we were a couple people in a living room and we were hoping all our great videostreamers could help each other, but as we've grown to a larger team of 5 with dedicated support, it's was easier for them to work on problems one by one, as this community never really grew into what we were hoping it would.
That said, our big secret project for the past while has been a brand new, ground-up version of Videostream! It gives us more power that ever before to build cool new features on top of, and gives us more power to avoid buffering by transcoding videos faster for the Chromecast to read! If you want to try that out, sign up at https://docs.google.com/a/jmoore.it/forms/d/e/1FAIpQLSf3YZDsM-H2AaiaLqY9QZYtR3KsHJxL-_3OTySvJv_2X-ocbQ/viewform?c=0&w=1&usp=send_form ;)
Hey all, just making a post on the main forum to pin. This forum is not actively maintained anymore (all the links were removed from in the app) and we don't look at it. We have a full time support staff at this point who will work one-on-one on every issue via email and you can reach him at team at getvideostream.com.
Don't worry, we're still putting in a massive dev effort on VS! This forum was great when we were a couple people in a living room and we were hoping all our great videostreamers could help each other, but as we've grown to a larger team of 5 with dedicated support, it's was easier for them to work on problems one by one, as this community never really grew into what we were hoping it would.
That said, our big secret project for the past while has been a brand new, ground-up version of Videostream! It gives us more power that ever before to build cool new features on top of, and gives us more power to avoid buffering by transcoding videos faster for the chromecast to read! If you want to try that out, sign up at https://docs.google.com/a/jmoore.it/forms/d/e/1FAIpQLSf3YZDsM-H2AaiaLqY9QZYtR3KsHJxL-_3OTySvJv_2X-ocbQ/viewform?c=0&w=1&usp=send_form ;)
Hey All!
Now that we have full time staff answering problems over email, this forum is not actively looked at by us! We're still actively developing Videostream (brand new version is in beta right now) but this community isn't where to go for help. We have a great support person who will answer your emails and work with you one on one to solve pesky problems :)
Matt
Sorry we didn't reply sooner! We use a tiny amount of data when our app is loaded onto your chromecast. Like <1MB, the video itself goes directly from computer to Chromecast so no internet data is used for that, we don't want to foot that bill ;)
Also we've pretty much depreciated these forums now! Future questions will be best emailed to us as we have a support person now to help faster! team@getvideostream.com
Cheers!
Matt
@Kaijoe We're much better on email! We started the forums mostly because some Videostreamers wanted to help others!
If you update to the newest videostream (uninstall then reinstall the extension) we found a way to fix Google's app launcher we think. Let me know if it works after updating!
And in mac we're in spotlight! You can add desktop shortcuts to us. Pretend Videostream is just like anything else installed to your computer.
Please DON'T use the apps launcher, Google has some weird bugs that cause problems for us when launched from the launcher!
@dannyburke Super sorry! Could we do a remote desktop session?? We want to dig into this further! Shoot me an email at matt@getvideostream.com :)
Super sorry! Could we do a remote desktop session?? We want to dig into this further! Shoot me an email at matt@getvideostream.com :)
Hi! Like @tuliobarata said, we work technically but some MKV videos in 3d are too giant (too much data per second) for the chromecast to decode! I've watched the hobbit and x-men in 3d but YMMV! It's something we're working on improving, it's just an extreme case of what causes buffering in other videos as well.
@tuliobarata could I get a link to the source of that 3d video? You can email me at matt@getvideostream.com!
Ack sorry! If this is still happening could we do a remote desktop session?? We want to dig into this further! Shoot me an email at matt@getvideostream.com :)
Subscriptions were cancelled due to Google retiring Wallet for Chrome Apps X__X We have a new payment provider but you just need to re-subscribe :D We've sent a couple emails about it, let me know if you didn't get them (we're giving sweet discounts if you renew after the cancelling).
Viddit and docs fell under the "beta features" category for premium! Sadly, docs didn't make it past beta as not many people used it but those who did were costing us more than their premium gave us and we're kind of not rich ;)
Newest beta feature is the beta of the newer, awesome mobile app built from scratch!! If you haven't checked it out, you should because it kicks ass!
Hi Cajun! If you can't get HD video working it usually has to do with a combination of the file type you are playing and the make/model of your computer and router. Some routers and computers cannot keep up with the conversion process needed to get the video into a format the chromecast can read!
If you stick with mp4 files they tend to work the best, or if you want I can give you a link to an external conversion program that will get all your files into a profile the chromecast can more easily read so we can stick to less heavy conversions :)
Shoot us an email at team at getvideostream dot com if you'd like to set that up!
Hi!
You're using the premium playlist feature? What happens if you try to play the second video by itself? It could be that specific video cannot be played :/
Let me know!
Matt
Hi! Check out this post and see if it helps :)
http://community.getvideostream.com/topic/94/developer-post-videostream-just-casts-its-tab/4
Cheers!
Sorry! I'm bad at checking the forums (I do all the emails!)
We have all ze codecs ;) You can't add external ones. We have to play a game we like to call "Google won't let us do anything fun within chrome".
@johma can you hit help->contact and a log file will be generated! Then you can hit me at team [at] getvideostream [dotcom] and I can dig into it!
@zero66 It's not bad to use all the CPU! It's only a problem in terms of some peoples' max and still can't transcode fast enough so they get lag. No lag, no problem :)
Thanks for keeping us up to date! Keep it coming, everyone else :)
Hi everyone! We think we figured this out!
If you run an antivirus (seen the issue with avast, avg and others) and open videostream from the chrome apps launcher in your start bar in windows sometimes Videostream will cast its tab instead of your video!
That's this launcher:
If instead you use the apps page in chrome, it shouldn't cast the tab!
If this helps please let us know which antivirus you use, if any! If it doesn't work, let us know!!
Cheers!
Matt