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    Using the Remote app on Android

    Support + Help
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    • nikkim
      nikkim last edited by

      Just to let you guys know, I have found that if I have my Videostream open on my laptop and the Chromecast on my television switched on and selected in Videostream, when I go to my tablet (Samsung Galaxy) and open the remote App, it is unable to connect to Videostream. I have found that I can connect the remote while the Chromecast is switched off and everything works just fine. Hope this helps

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      • ?
        A Former User last edited by

        @nikkim has it always been like this?

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        • nikkim
          nikkim last edited by

          Hey guys

          The Remote app on my Samsung Galaxy Note cannot find videostream anymore at all. It was working fine until it suddenly stopped in the middle of a stream last night and still can't find videostream. Any ideas?

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          • nikkim
            nikkim last edited by

            It's still not working, positively refuses to find videostream, I've reinstalled everything and still nada. Any ideas guys?

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            • A
              acidhax last edited by

              Try running the network repair util, https://github.com/GetVideostream/VideostreamPortFix/releases/download/1.0.5/VideostreamNetworkRepair.exe

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              • nikkim
                nikkim last edited by

                Thanks, I tried that, still nothing all the remote says is 'searching for videostream'. I can stream from my laptop to chromecast no problem but the remote app will not connect......

                ? 1 Reply Last reply Reply Quote 0
                • ?
                  A Former User @nikkim last edited by

                  @nikkim This is a stupid question but going to ask it anyways, did you make sure your phone is connected to your wifi?

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                  • D
                    Dannation last edited by

                    I have the exact same problem, except the remote app has never worked for me. I'm running Linux Mint 17.1 on my laptop, and I have a OnePlus One as my phone. I have my phone and laptop on the same wifi network as the Chromecast, and I'll have a video playing through Videostream (which btw works perfectly). But whenever I try the Android remote app, it just searches and never finds Videostream. It is quite lame :(

                    Jason from Videostream 1 Reply Last reply Reply Quote 0
                    • Jason from Videostream
                      Jason from Videostream @Dannation last edited by

                      @Dannation said:

                      nePlus One as my phone. I have my phone and laptop on the same wifi network as the Chromecast, and I'll have a video playing through Videostream (which btw works perfectly). But whenever I try the Android remote app, it just searches and never finds Videostream. It is quite lame :(

                      Hey @Dannation

                      Sorry about this, do you have a firewall which could be blocking our connection? It sounds a bit like port 5558 inbound is being blocked. Could you check?

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                      • D
                        Dannation last edited by

                        After checking my router settings, you are absolutely correct, I added a port forwarding rule for my laptop's IP, and now it is working perfectly, thanks for the response! I love you're app, and am now more than ever highly considering permanently paying for the premium version, thanks a lot!

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                        • CF68
                          CF68 last edited by

                          @nikkim said in Using the Remote app on Android:

                          It's still not working, positively refuses to find videostream, I've reinstalled everything and still nada. Any ideas guys?

                          It's still not working, positively refuses to find videostream, I've reinstalled everything and still nada. Any ideas guys?
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