Support + Help

• O

  Did you know? with videostream premium automatically load the next episode from your computer
  • Osm2704  

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• ?

  MKV Subtitles won't turn off
  • A Former User  

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  D

  i use Avdshare Video Converter to remove subtitles from MKV without recoding the original streams. you can see a brief guide on its website.
• C

  Accessing Videos over NAS/Ext.HDD on Router??
  • CosmoNoMAD  

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• D

  Buffering every 5 minutes
  • draft00  

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  S

  Thanks @jonathan-sun, the native app fixed it for me too :D Also, thanks to the ~6 f*ing Canadians who make this AWESOME product basically for free (apart from subs). As a dev, I understand how much of a labour of love this kind of thing is. BIG love!
• O

  Squished videos with Vizio SmartCast
  • oliviakasle  

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  I

  I'm finding that this and other streaming services do this with .mkv videos. They are squished. VLC player can stream now but it is a bit glitchy. I hope Videostream can fix the aspect ratio glitch with mkv files soon.
• C

  General Insurance
  • chiziyadav  

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• S

  Videostream won't connect to Chromecast
  • smurph7  

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• E

  problem with Russian subtitles
  • elefantman  

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• V

  Captvty
  • Vince 66320  

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• Z

  Videostream won't launch successfully as Standard User in macOS
  • ZippyDan  

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  Z

  Eh, I tried several times over the course of two days before giving up and posting here. Didn't get any helpful response from Videostream. I let the problem sit for about a week. Didn't make any changes to the install or my system. Just decided to randomly pull up Videostream again yesterday as the standard user and... it works. Weirdness. Oh well.
• D

  No volume when I play
  • drm*tru  

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• M

  3D Streaming Settings?
  • meretown.al  

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• R

  why do I need to re-download Videostream?
  • rerms9168  

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• M

  Small window when cast is pressed.
  • madmax852  

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  A

  I re-downloaded the below and it fized it for me. http://getvideostream.com/download/#
• L

  my cast box with the several room i have chromecast disappeared only 1 remain and i can't do anything
  • lmelka  

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  A

  I'm having the same issue. I'm using a Mac with OS High Sierra 10.13.5 using Chrome version 67.0.3396.99 (offial build) (64-bit). I just installed the download (while typing this out) and it fixed everything, thank you!!
• V

  New Troubleshooting Platform!
  • VideostreamSupportQueen  

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• H

  Serbian subtitle is not corect
  • homerruma  

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• B

  Video starts from beginning every time
  • bananero84  

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• T

  Connection time outs?
  • thethingy  

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  B

  I can't connect using videostream today. Connects with netflix fine. Last time I connected successfully was 5th June 2018
• E

  Doesn't work with mkv
  • EvaE  

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