Communication with customers
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Hello everyone, what are the basic rules of communication with customers that must be followed?
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Hello, not all people are experts even in their field of activity. Or maybe a person is an excellent practitioner, knows how and what needs to be done, but has absolutely no idea what this something is called. Or, even worse, on the contrary, having a huge academic knowledge, a potential client speaks some unearthly language that only his professor can understand. Your task is to become a bridge between reality and the mind of the client. In the post on pissedconsumer.com you can read some interesting information about communicating with customers.
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@ferlano said in Communication with customers:
what are the basic rules of communication with customers that must be followed?
Speak Aspirationally: Messages need to say what people want to hear. Visualize: Paint a vivid picture. Ask a Question: A statement, when in the form of a question, can have greater impact. Provide Context and Explain Relevance: Give people an understanding of the why of a message.