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Pass4suresVCE gives you A Success Rate Guarantee Yes you got it right!NEW QUESTION 26
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.- A. True
- B. False
Answer: A
Explanation:
Explanation
NEW QUESTION 27
Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)- A. Agent Affinity
- B. Agent History
- C. Availability Today
- D. Matching Skills
- E. Assigned Cases
Answer: C,D,E
NEW QUESTION 28
What are some benefits that Knowledge Product Entitlement provide? (Choose three.)- A. Makes it easier for Agents to manage case volume
- B. Allows access to Knowledge Articles that are related to products owned by a customer
- C. Information about customer's service contract
- D. Reduces call volume
Answer: A,B,D
NEW QUESTION 29
Which of the following roles cannot update a consumer's record?- A. sn_customerservice.consumer_agent
- B. sn_customerservice_manager
- C. sn_customerservice_agent
- D. admin
Answer: C
NEW QUESTION 30
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