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NEW QUESTION 29
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

A. 30 KB
B. 50 KB
C. 20 KB
D. 40 KB

Answer: B

NEW QUESTION 30
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

A. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.
B. Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.
C. SS0 is not enabled by default; configuration is necessary.
D. SS0 allows administrators to check the status of agent and supervisor performance.
E. Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

Answer: A,E

NEW QUESTION 31
Which sequence should be followed while starting ECE?

A. Services server, Message server, Database server, File server, Application server
B. No mandatory sequence is needed
C. Services server, Message server, File server, Database server, Application server
D. Services server, File server, Database server, Message server, Application server

Answer: C

NEW QUESTION 32
When does the workflow assignment service publish a message to the application server?

A. when a new task is created
B. when the agent login in
C. when the agent logs out
D. when a new email is assigned to a user

Answer: D

NEW QUESTION 33
What is an MRD a collection of that is associated with a common communication medium?

A. scripts and script selector
B. skill groups and services
C. skill groups and route
D. route point and DN

Answer: D

NEW QUESTION 34
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