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Type: Collaboration, Collaboration, ADX261 Exam Labs Data Center, Service Provider, Collaboration, Wireless.NEW QUESTION 22
A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.
What is the recommended solution to meet the requirements?- A. Field Service with Integrated Payments
- B. Experience Cloud with Customer Account Portal template
- C. Einstein Bots with Credit Card Payments
- D. Service Cloud Voice with Tele-pay
Answer: D
NEW QUESTION 23
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?- A. Visual Remote Assistant
- B. Field Service Scheduler
- C. Workforce Engagement Self Scheduling
- D. Omni-Channel Routing
Answer: B
NEW QUESTION 24
Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.
What configuration should a consultant recommend?- A. Keep all open in tabs.
- B. Use a second Console session.
- C. Define a custom List View.
- D. Add History to the Utility bar.
Answer: D
NEW QUESTION 25
Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplish this?- A. Lightning Email with web routing prioritization
- B. Standard Email-to-Case with assignment rules
- C. Omni-Channel with prioritized queues
- D. Standard Web-to-Case with assignment rules
Answer: B
NEW QUESTION 26
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