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NEW QUESTION 28
Universal Containers is evaluating whether to implement On-Demand Email-to-Case or Email-to-Case and needs to ensure the solution selected will meet its requirements.
Which customer requirement would require the use of Email-to-Case?- A. Requires the use of Transport Layout Security (TLS)
- B. Accepts email attachments larger than 10 MB
- C. Handles more the 10,000 emails a day
- D. Accepts attachments from emails
Answer: B
NEW QUESTION 29
Customer support agents want the ability to view customer related information along with case information on all cases except product related cases. For product related cases, the agents want to view product information alongside case information.
How should the console be configured to satisfy this requirement?- A. Configure two consoles for agents: one for product related cases and for other cases. Allow agents to choose the console based on case type.
- B. Train users to scroll through the case page layout to look for product related information or customer- related information based on case type
- C. Create separate record types and page layouts for product - related and other cases and configure console components to show customer - or product related information. Assign record type based on case type
- D. Configure both customer information and product related information under console components in the case page layout. Hide the product related information if the cases are NOT product related.
Answer: C
NEW QUESTION 30
Universal Containers has Technical Support and general Customer Service teams that use unique Service Console applications. Which two configurations should a Consultant use when deploying the console? Choose 2 answers- A. Assign users the Service User license on their User record.
- B. Assign users to a Permission Set with access to the service console app.
- C. Assign users to a Permission Set granting the Service User license.
- D. Assign users to a Public Group with access to the service console app.
Answer: A,B
NEW QUESTION 31
Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page. How can this be achieved?- A. Customer view of case tab
- B. Custom report
- C. Custom Visual force page
- D. Custom related list
Answer: C
NEW QUESTION 32
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