Salesforce Field-Service-Consultant考試心得 &最新Field-Service-Consultant考題 -新版Field-Service-Consultant題庫上線
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唐海眼神壹陣變幻,旋即點了點頭。NEW QUESTION 27
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?- A. Create a Work Type and Work Order for each Asset being serviced.
- B. Create a Work Type to automatically create relevant line items for each Asset.
- C. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- D. Create a Work Order and Work Order Line Item for each Asset being serviced.
Answer: D
NEW QUESTION 28
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?- A. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
- B. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
- C. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.
- D. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
Answer: C
NEW QUESTION 29
Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.
How should a consultant configure this using a single work order?- A. Create a new child work order for each site visit.
- B. Create a new product consumed for each site visit.
- C. Create a new work order line item for each site visit.
- D. Create a new service appointment for each site visit.
Answer: D
NEW QUESTION 30
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?- A. service appointment
- B. service report
- C. work types
- D. work order
Answer: D
NEW QUESTION 31
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?- A. Require Technicians log all non-billable hours.
- B. Require customer signature on billable Work Orders
- C. Require approval on all Installations.
- D. Require Technicians sign-off on Work Orders.
Answer: D
NEW QUESTION 32
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