The real solution to database management services
-
When you are looking for real-world solutions and consultations from professional DBAs, you can connect with the best companies. iTelenet provides the best database management service including database integration, maintenance, monitoring, optimization, upgrade, or performance. Being one of the most trusted service providers, we offer top-notch services to several renowned companies across different industries. Our team of consultants possess an in-depth understanding of databases and help you implement best-suited solutions post an intensive analysis of the structure needs and business goals. So, connect with our team as we have experts who can provide you with the right solution. Call now.
-
Your support team and customers can also benefit from conversation tracking, which provides a record of:
the customer’s history.
conversations in case of disputes or a need for clarity.
previous problems.
Should the same problem occur again, all analysts need to do is look through the records and see how it was previously resolved. Customers can also describe what worked previously, if they remember. Regardless, it’s the easy access to data and improved communication that reduces resolution time and gives analysts the ability to handle a higher volume of tickets.Do you know this way for management ?
-
Conversational ticketing, to put it simply, was created to avoid the need to switch to other sites for support and to allow employees to be served from within the corporate chat platform.
Like the name suggests, employees can obtain assistance simply through chat without having to resort to complex procedures of filing tickets. In the same chat, agents can discuss and resolve the raised issues, making conversational ticketing an effective way to collect focused data to ease query redressal for the support team