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NEW QUESTION 27
Which TCP must be opened in the firewall between Services server and Messaging server?- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 28
What are three report categories and templates included for ECE reporting? (Choose three.)- A. Contact Center CCAI
- B. Agent performance
- C. Email Survey
- D. Supervisor Status
- E. Service Level Performance
- F. Contact Center Trend
- G. Service Level Agreement
Answer: A,C,D
NEW QUESTION 29
In which two ways are chats transferred? (Choose two.)- A. Only open chat activities in which the customer has not left the chat session can be transferred.
- B. Only one chat activity can be transferred at a time.
- C. Chats can be transferred to departments directly.
- D. Agents have unlimited transfers of chat activity.
- E. Agents can transfer the chat activities based on the Maximum Task limit setting.
Answer: A,B
NEW QUESTION 30
Which User objects in Enterprise Chat and Email are mapped in UCCE?- A. Agent, Supervisor, Administrator
- B. Supervisor, Administrator
- C. Agent, Supervisor
- D. Agent
Answer: A
NEW QUESTION 31
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