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NEW QUESTION 25
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?

A. The newly-arrived contact is created and directed to an application using the Open Queue.
B. The Contact Center application (scripting) determines how to route the contact, or in this case, present to which agent.
C. The contact is presented to the agent using the Avaya Agent Desktop.
D. Customer details are retrieved for the agent using Web services.

Answer: A

NEW QUESTION 26
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

A. OD applications can provide call routing, such as skill-based routing.
B. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
C. OD allows you to view real-time statistics for each skillset.
D. OD application steps can include call treatments, such as music or ringback.

Answer: A,B,C
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101017364

NEW QUESTION 27
Avaya Aura Contact Center (AACC) uses Avaya Aura Media Server (AAMS) media processing capabilities.
When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

A. Select the Master Content Store check box for each media server.
B. Select the Master Content Store check box for the AAMS server that manages media and prompts.
C. Select the Master Content Store check box for only one media server.
D. If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.

Answer: B,C,D

NEW QUESTION 28
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

A. Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
B. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
C. Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
D. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Answer: C

NEW QUESTION 29
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