Hello! I want to share my experience and tell you about 8 rules of excellent customer service that you should follow. First of all, you need to have the right attitude. It is important to be friendly, polite and understand the needs of customers. This will build trust and rapport with the customer, thereby increasing satisfaction and retention. Second, you need to understand the needs of the client. There is a difference between empathy and empathy. Empathy is when you just feel sorry for someone, and empathy is when you put yourself in the place of a person. You feel what they feel. Empathy is what you need in customer service, not empathy. If you are interested, then go here and find out more.
