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    Subtitles doesn't work

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    • R
      Renato Meneses last edited by

      I'm trying to put subtitles in portuguese, but it doesn't work. I tried with films that I had whatched but I had the same problem.
      Please, could you help me?
      Thanks for all!

      1 Reply Last reply Reply Quote 0
      • H
        Hookton last edited by

        same problem !!! i try portuguese subtitle and nothing ; (

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        • A
          Alex last edited by

          I am having the same isuue.
          Did you fix it?

          R 1 Reply Last reply Reply Quote 0
          • R
            Renato Meneses @Alex last edited by

            @Alex well... I receive this e-mail:

            "Hi Renato!

            We have recently encountered a subtitle bug! Sorry):

            After extensive testing we have come to the conclusion that it is definitely a product of the Chromecast update to version 1.40! grrrr…
            There currently seems to be no way to downgrade a Chromecast so hopefully you can hold out a little longer until we figure this one out and put out a fix!! Thank you so much streamers of video, for your continued patience and support! I will keep you updated!

            You’re still the best!


            Nicole M
            Guardian of the Videostream Galaxy ✨
            getvideostream.com"

            M 1 Reply Last reply Reply Quote 0
            • G
              gabor.keisz last edited by

              the only reason i pay for premium is for the auto subtitle , should i cancel my premium or will this be fixed any time soon?

              R 1 Reply Last reply Reply Quote 0
              • B
                brunoramos last edited by

                I also have been using this for a long time and just got the premium for the subtitles and it's not working. Any ETA for the fix?

                1 Reply Last reply Reply Quote 0
                • R
                  Renato Meneses @gabor.keisz last edited by

                  @gabor-keisz I don't know... actually I'm thinking to wait only this week more...

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                  • M
                    metsam @Renato Meneses last edited by

                    @Renato-Meneses

                    I have the same problem besides the windows 10 1903 bug!

                    I got the same answer something like 4 or 5 days ago.

                    I am disappointed...

                    :/

                    1 Reply Last reply Reply Quote 0
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