Can't initiate playback from mobile app



  • Thanks for a great app team! I think your app is one of the best in this space for sure. I've run into a bit of an issue controlling playback from my mobile phone though. I have the app for Android installed on my Galaxy S7 and have added my home PC which holds the media library. The mobile app can see and list the movies on the PC without a problem. However, when I try to initiate playback it never starts. The app just sits there. From the PC itself I can initiate playback without any issues and the mobile app can then connect and pause and resume this playback, but not play any additional files.

    After an unsuccessful try at playback from the mobile app I typically need to restart the chromecast in order to be able to initiate playback from the PC, otherwise I observe the same behaviour as on the mobile app (i.e. no playback is started and the app just sits there.)

    PC, Chromecast, and Phone are on the same wireless network. I don't think there are any firewall issues, unless the app uses a different port to start playback vs. pause/unpause/list files.

    Is there debug mode or some log that I can send you to investigate further? What protocol does the mobile app use to talk to the PC? If it's over http maybe I could try reproducing the same request via my laptop and see if there is an error.

    Thanks in advance,

    Sergei.



  • Hi Sergei,

    I have the same issue as you describe.
    The only difference is that I've got these problems with Huawei devices (tablet and phone).
    Both are running on android 7.
    When I use my old phone I haven't got any issues.

    Did you solve your issue?

    Regards
    Peter



  • Привет всем!Та же проблема сразу в зачаточном варианте))Само приложение прекрасно работает с пк Windows10 на Samsung Smart Tv.Работает и как приложение и из Chrome и из www.getVideostream.com.Но,имеющиеся два смартфона Samsung s4 android 5.0.1 и Samsung A5 2017 android 7.0 , ни чего не видят...После загрузки приложения Videostream Mobile из магазина и установки, проходит три предварительные страницы и грузиться,грузиться ...2 с половиной часа ждал,так и не загрузилось.Антивирус обычный "Защитник Windows", Брандмауэру дал все разрешения для videostream (даже в общих сетях)...Windows версия 1709,Chrome последний...Есть лопата-куда копать не понятно...

    Hi all!The same problem from a rudimentary option))the app Itself works great with the PC Windows10 on your Samsung Smart Tv.Works and how the app and from Chrome and from www.getVideostream.com.Но available two Samsung s4 android 5.0.1 and android Samsung A5 2017 7.0 , that does not see...After downloading the app Mobile Videostream from the store and install it goes through three preliminary pages, and to boot,to boot ...2 and a half hours of waiting and not loaded.Antivirus conventional Windows Defender, The firewall gave all permissions for videostream (even on a shared network)...a Windows version of 1709,Chrome the latest...Got a shovel where to dig I do not understand...


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