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    Unexpected error Chromecast/Videostream

    Support + Help
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    • A
      alexandreminem last edited by

      Hi videostream community,
      First I'd like to thank you for your wonderful job.
      I enjoyed Videostream for like 3 months in a row and I really liked it.

      But today it doesn't work. I don't know what to do.
      (I'm french) here is my message :

      alt text

      In english it says : can't cast this device. An unexpected error happened, please do this : try to reload broadcast, verify your connectivity.

      Well I deactivated my Avast antivirus, and my Windows Firewall. I also made sure that 5556/5558 TCP were opened (they are).

      What can i do to fix this? Thanks for your help.

      1 Reply Last reply Reply Quote 1
      • D
        Daniel8747 last edited by

        i have the same issue

        1 Reply Last reply Reply Quote 1
        • G
          Gregory last edited by

          There´s another thread with this problem. Seems like an issue currently affecting all Videostream users using Chrome, PC and Mac.

          Same problem for me... Can cast any other tab but not the Chromecast one. This must be an update gone wrong!

          Please correct this guys at Videostream (and cat)!

          Thanks!

          1 Reply Last reply Reply Quote 0
          • M
            MrDamien15 last edited by

            This post is deleted!
            1 Reply Last reply Reply Quote 0
            • T
              thomthom92 last edited by

              Same error on my side on two devices that were working few hours ago.
              I hope that its just a wrong update, and that the team will correct the bug soon (i can't live anymore without this tool :D).

              1 Reply Last reply Reply Quote 0
              • F
                frenchpinkgrizzlybear last edited by

                I'm having the exact same problem. Mine was working a few hours ago as well. I tried resetting and rebooting everything.

                Any developments?

                1 Reply Last reply Reply Quote 0
                • grahamkennery
                  grahamkennery last edited by

                  We just fixed it! Reboot the Chromecast and all will be well!

                  T 1 Reply Last reply Reply Quote 1
                  • T
                    Tugsim @grahamkennery last edited by

                    @grahamkennery You just fixed it as in 1) you're a VS dev and it's now fixed for everyone, or 2) you just fixed it for yourself? If 1) amazing, I'll get right not it if 2) you're a lucky swine but have tried that twice myself to no avail.

                    1 Reply Last reply Reply Quote 1
                    • grahamkennery
                      grahamkennery last edited by

                      I'm a Videostream developer. I broke it - and I fixed it.
                      Some things need to propagate so you could be unlucky but a few reboots and you should be good.

                      T 1 Reply Last reply Reply Quote 0
                      • T
                        Tugsim @grahamkennery last edited by

                        @grahamkennery Legend. Love you, your team, and all their respective faces x

                        1 Reply Last reply Reply Quote 1
                        • A
                          alexandreminem last edited by

                          Hey team, you're awesome!
                          All work for me, thanks !

                          1 Reply Last reply Reply Quote 1
                          • P
                            petergroft last edited by

                            Fortunately, there are some fast workarounds available to assist you in troubleshooting your Chromecast.

                            • Check the Wi-Fi connection.
                            • Are Both Devices Connected to the Same Network?
                            • Change Power Supply If Necessary.
                            • Restart Chromecast Device.
                            • Attach the Chromecast Extender.
                            • Update Chrome Browser.
                            • Update the Chromecast App.

                            Regards,
                            Peter

                            1 Reply Last reply Reply Quote 0
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