[Developer Post] - Stuck on loading screen
I'm happy to try and further troubleshoot this if you think it's worthwhile or I can wait for the next release and see what's up then. It's unfortunate I have a phone that Motorola decided to stop updating, but I also am in a position of having unlimited data with verizon and losing that if i upgrade with a 'new' plan' discount.
Yeah Matt's defintely right about the new update probably fixing this! We're about to do a completely overhauled mobile app and at that point this issue should be fixed.
I'm happy to keep debugging with you if you want - but if it's not a big issue just hang tight and we'll have something shiny and new out in a couple weeks :D Just let me know!
scott last edited by
Let's see what happens after the new version is released. Thanks for your willingness.
scott last edited by
Saw a new version of the Android App tonight. Grabbed it and noticed no ads and more importantly I 'm happy to report it's running stable and smooth with my ?2 year old Android version? LOVE IT!
@scott Glad to help Scott! Hope you enjoy it :)
michellemyhre last edited by
My Chromecast is stuck on the loading screen. It worked fine last night. I use Apple Yosemite. There are no firewalls, no virus scans, I turned my VPN off and everything (router, Chrome, computer) has been rebooted.
Sorry for the delayed reply here, is it stuck on the Videostream loading screen? If it is try disabling the OSX firewall all together - for some reason it decides to act up from time to time and block us (we haven't been able to figure out exactly why)
Just bought my chromecast. Installed it and it's working fine. BUT installed the videostream app and it's not working at all. Support doc said to run a utility for my firewall which I did. Also says to add exceptions to MS Security Essentials (but doesn't tell you how) which I did. Also says to open two ports in my firewall (but doesn't say how to do it) which I did.
Attempted the 3 separate fixes I found you recommended and it still doesn't work. The Videostream tech support recommendations are lacking. Since I bought the product to stream videos, I would appreciate some sensible support in getting this to work. Chrome casting works fine.
Using Windows 7 with MS Security Essentials going through a Motorola SBG6580 SURFBoard Gateway with modem. When attempting to stream video, I sometimes get the Firewall security prompt and sometimes it just doesn't work no diagnostics whatsoever - PC indicates it is casting the video but nothing on the TV. Videos never even get started on the TV. I tried the 3 solutions above but since you are not very coherent on the subject I'm not sure I did them correctly.
Please advise. Thanks
@se2437 The Motorola SBG6580 SURFBoard Gateway has a firewall embedded on it - have you turned that off?
Videostream requires a firewall settings that no other app will need to cast correctly. We're doing things that Google didn't exactly intend the Chromecast to be used for so as a result the work on your guys part can sometimes be more then we'd like it to be
Thanks for your reply. My intention wasn't to criticize your support but to find helpful support, i.e., how do I open the ports (router specific), how do I make changes to Security Essentials? etc. I don't know what else I can do and judging by your support blog, getting the videos to actually play seems to be a widespread problem. Any video chat support? Any constructive reply to the identical email I sent to your support team. I haven't heard anything helpful and there has been no attempt to reply to my particular circumstances.
An addional thought: I spent 35 years in IT developing database applications and we would NEVER allow a situation where software does not work without putting out meaningful and accessible diagnostics. What a concept......