Support + Help

• P

  getting the entire movie to play
  • poweruser  

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• L

  Just wanted to say thanks.
  • lotharmat  

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• A

  No movie plays
  • anukis79  

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• G

  Keeps stopping and buffering every 5-10 seconds
  • GeoPhilly  

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  U

  I've been having stuttering issues too. Videostream is absolutely horrible lately and I miss how great it once was.
• M

  The premium account that i have paid for is gone!
  • Marjan  

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• M

  Cannot play M4A files ( HD vids purchased from itunes)
  • mikev21  

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• E

  Vidiostream sitll can't play? i already solve the firewall problem but sitll not working
  • ELBERCHONG  

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  Thanks to Mourgie and others, i found the file that freezes videostream. Its 9GB .M4V movie :) . If i try to launch him first, it's in status "loading" and if i'll not restart chrome, i can't stream any file. sorry for my English :)
• C

  Video Recorded Horizontal Plays Back Short and Stubby
  • chan77  

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• J

  Videostream Chrome app keeps my mac awake even when a video is not playing
  • jonathan  

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• ?

  This topic is deleted!
  • A Former User  

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• L

  Does using Videostream use data?
  • Lord Aries  

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  ?

  @Lord-Aries Local data over your network shouldn't count against your monthly data due it streaming from your pc to your chromecast on your LAN. Your internet could be turned off, but as long as your network was up you could still perform this. Hope this answers your question :-)
• E

  Playlist refuses to add!
  • emettely  

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  Hello @emettely , Are you logged into your google account that you purchased the premium account from?
• M

  Stuck on last film I saw
  • Mr N  

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  @Mr-N Google chrome will still run in the background after you close unless you tell it not to. Open up your task manager (ctrl+shift+esc) and close all instances of chrome.
• 

  [Developer Post] - Stuck on loading screen
  • Jason from Videostream  

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  S

  An addional thought: I spent 35 years in IT developing database applications and we would NEVER allow a situation where software does not work without putting out meaningful and accessible diagnostics. What a concept......
• K

  Audio - TV-screen used to be black, now it's not anymore.
  • kevpol  

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• T

  Movies Do Not Start Playing
  • Tommo  

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  @Tommo can you tell me what the chromecast icon says after you start casting? Is it saying casting videostream or casting tab?
• S

  After 15ish minutes Videostream just keeps freezing!!
  • Squeakyclean  

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  @Squeakyclean Whats the cpu usage like? Computer specs? Wireless router? Is the computer connected wirelessly to your network?
• E

  If i want withdraw my money back how to do it ? i already pay the bill of order
  • ELBERCHONG  

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• R

  Crap sice upgrades!!
  • r1983  

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  @stellychristy We know that the issue is on our end but what we're trying to do is track down what types of files are effected so that we can reproduce what's happening on our our computers, (and patch whatever it is) Did the update help out at all?
• 

  VIDEOSTREAM HAS STOPPED WORKING!
  • nikkim  

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  J

  update, fixed it. aplied new firewall rule; iptables -I INPUT -p udp -m udp --dport 32768:61000 -j ACCEPT wasn't nessesary before but videostream runs ok now.